CreditCard Bank

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I started out as a online credit cards customer a few years back, when I got a preapproved notification in the mail. After almost a year with my plastic cards, and considering my high level of purchases each month, was upgraded to the platinum card. The first feature that I took note of, and that I have increasingly grown to value, is the professional, helpful, friendly client service representatives; ever eager to answer any of my questions or concerns and equally happy to fulfill practically any demand.

I have used the Platinum service umpteen times over the last couple of years, and have always been pleased with the outcome. On my mom`s birthday, I phoned the online creditcards issuer and requested that a gift basket of beauty products be delivered to her at work. The person who took my call gave me the assurance that everything would be taken care of and that the birthday girl would get the gift hamper before that workday ended.

At some stage in the procedure, the request was messed up. The vendor that the credit cards issuer had used to obtain the products for the basket got the products all wrong. The rep got in touch with me without any delay with what was going on and came up with alternative options. To cut to the chase, the creditcard online company contacted a leading shopping chain with an outlet in NY, and got them to assemble a hamper containing a combination of the products.

It didn`t stop there - after this, the charge card company went on to get a personal transport service take delivery of the basket from the seller - for which I wasn`t billed a cent - and bring it to my apartment. Needless to say, my mother was very happy when she got her birthday present and was very surprised that all of this was organized by the credit card online company.

In addition, I used the platinum card travel services to make travel reservations, and was confident that things were proceeding as scheduled. Just a week before my travel date, I contacted the credit cards online issuer to confirm my hotel booking, and was informed that something had gone wrong with my booking and that it was deleted from the hotel`s computer.

The online creditcards issuer quickly contacted the hotel where I had made the booking, negotiated with the hotel (which, incidentally, was completely booked) and, by some miracle, got them to book me into one of their suites, but I was billed at the same rate - which was significantly less expensive than the rate at this point in time - that I had originally been quoted at the time I`d made the booking.

Obviously, if it weren`t for the credit cards company, I would`ve landed at my destination to get a rude shock when I discovered that the hotel didn`t have a room for me. This has got to be the ultimate in customer service! How can you beat that kind of service?

I really like this card, love the respect I command from cashiers (and fellow customers) whenever I use it, and - above all - I admire the online creditcard issuer for the way in which they interact with and care for their highly-valued clients. I refer to myself as a customer of the charge cards bank since I have developed a really productive monetary partnership with this company. They are not simply a card company, they are a business who`s made it their business to watch out for their select set of card members. It`s absolutely worth the annual charges. The obliging and productive service provided by their customer service representatives is of benchmark standard. And there is no purchase limit.

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